Privacy Policy

This Privacy Policy explains what we collect when you visit https://goldcoastservices.us or submit a form, how we use it, and the rights you have under California law. This policy is written in plain language and is not a substitute for advice from a licensed attorney.

1. Who we are

Gold Coast Home Services is an insured home services and property maintenance business based in Santa Paula, CA 93060, serving Ventura and Santa Barbara counties. For privacy questions, contact us at [EMAIL] or [PHONE].

2. Information we collect

We collect only the minimum information needed to respond to your inquiry and perform the work you ask us to do.

• Contact information you submit through our quote or maintenance-plan forms: name, phone, email, property city, property type, and the message you write.
• Communications: text messages, emails, or calls you send us.
• Basic technical data automatically logged by our web server (IP address, browser type, pages requested, timestamp) for security and abuse prevention. We do not currently run analytics, ad pixels, or behavioral tracking. If we add any in the future, they will be disclosed here and gated behind the cookie banner.

We do not collect: government IDs, biometric data, precise geolocation, financial account numbers, or any "sensitive personal information" as defined by California law.

3. Children

This site is not directed to children and we do not knowingly collect personal information from anyone under 13 years of age. If you are under 13, please do not submit information through this site. If you believe a child has submitted information, contact us and we will delete it.

4. How we use information

• To contact you about the estimate, project, or maintenance plan you inquired about.
• To schedule, perform, and follow up on work you hire us to do.
• To send service-related messages (appointment reminders, photo updates, invoices).
• To send marketing emails or texts only if you opt in. You can unsubscribe any time.
• To comply with law, defend our legal rights, and prevent fraud or abuse.

5. How we share information

We do not sell or rent your personal information to anyone, ever. We share it only with:

• Service providers we use to operate the business — for example, our website host (Coolify on our own server), email/SMS provider, and payment processor — and only the minimum data they need to perform their function.
• Trusted licensed third-party contractors we refer you to for work that requires a California contractor license, only with your knowledge and request. You contract with the licensed contractor directly.
• Government or law enforcement if required by valid legal process.

We do not engage in cross-context behavioral advertising and we do not "sell" or "share" personal information for advertising purposes under the California Consumer Privacy Act (CCPA/CPRA).

6. How long we keep information

• Lead form submissions: up to 24 months from last contact.
• Client project records (estimates, invoices, photos): up to 7 years for tax, warranty, and legal-defense purposes.
• Marketing subscribers: until you unsubscribe.
• Server logs: 30 days unless we need to retain them for a specific security investigation.

7. Your California rights

If you are a California resident, you have the right to:

• Know what personal information we have collected about you.
• Access or receive a copy of that information.
• Correct inaccurate information.
• Delete your information, subject to legal retention requirements.
• Opt out of sale or sharing for cross-context behavioral advertising. (We do not sell or share your personal information.)
• Limit use of sensitive personal information. (We do not collect any.)
• Non-discrimination for exercising any of these rights.

To exercise any right, use our Privacy Rights Request form, email [EMAIL] with the subject line "Privacy Request," or call [PHONE]. We verify your identity by matching the contact information on file before fulfilling the request. We respond within 45 days.

"Do Not Sell or Share My Personal Information"

We do not sell or share personal information for cross-context behavioral advertising. There is therefore nothing to opt out of. If this ever changes, we will add a "Do Not Sell or Share" link to our footer and honor browser-level Global Privacy Control (GPC) signals.

8. Cookies and tracking

We use only strictly necessary cookies required for the site to function (for example, remembering your cookie-consent choice). We do not currently run analytics, advertising, or behavioral-tracking cookies. See our Cookie Policy for details. If we ever add non-essential cookies, they will be disclosed and blocked until you consent.

9. Security

We use industry-standard safeguards — HTTPS encryption in transit, access-limited storage, and minimal data collection — to protect your information. No system is perfect; please use good judgment when sending sensitive details and prefer phone calls for anything truly sensitive.

10. Third-party links

This site may link to third-party websites (Google reviews, partner contractors, social media). We are not responsible for the privacy practices of those sites. Review their policies before submitting information.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date above always reflects the current version. Material changes will be highlighted at the top of the page for at least 30 days.

12. Contact us

Gold Coast Home Services
Santa Paula, CA 93060
Phone: [PHONE]
Email: [EMAIL]